Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased contain cannabinoids derived from hemp. All Patsy’s Hemp products are verified to be manufactured according to FDA guidelines for cGMP standards for dietary supplements. A random product from each lot is submitted for laboratory testing. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 7-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the un-opened product post-marked within 7 days of receipt. If we receive a returned product, fully sealed and unused within 7 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy. All products and shipments are carefully inspected before leaving our factory. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours of receiving the shipment. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product and pictures of the problem if possible. If you purchased a product from us and are unhappy with it, we will credit the original purchase price to your next order. To be eligible for this credit, you must return the product to us unopened, with tamper seal unbroken, and with your purchase receipt. All other sales are final. We are unable to provide any other refunds or exchanges at this time. Shipping: We will ship your accepted order to you at the address you provide when making the order. You will be responsible for all associated shipping & handling charges. While we agree to use reasonable efforts to meet the shipping and delivery dates provided online, we shall not be responsible for any delays in shipments, nor for any third-party carrier delays that are beyond our control. Each order is processed the following day it was placed. All orders only leave the factory Monday - Wednesday to prevent melting.
Refund Policy
For health, safety, and quality-control reasons, we do not accept returns of opened, used, or partially consumed products.Unopened and unused products may be eligible for return within 30 days of delivery. Products must be in their original, sealed packaging and in resalable condition.Before returning any product, please contact our customer service team to request return authorization. Products returned without prior authorization may not be eligible for a refund.Unless the return is the result of our error or a defective product, the customer is responsible for return shipping costs.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to an error on our part.
Please allow several business days after a refund is issued for it to appear on your account. Processing times vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.
Please provide:
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Your order number
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A description of the problem
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Photographs of the product, packaging, and shipping box when applicable
After reviewing the issue, we may provide a replacement, store credit, or refund, as appropriate.
Please do not discard damaged products or packaging until we have completed our review, as photographs or additional information may be required to process your claim.
Lost or Missing Packages
If tracking shows that your package has not been delivered within the expected delivery window, please contact us so we can investigate the shipment with the carrier.
If tracking shows the package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the carrier.
Claims involving lost, stolen, or missing packages will be reviewed individually. A replacement or refund is not guaranteed for packages confirmed as delivered to the shipping address provided at checkout.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly because of an inaccurate or incomplete address provided by the customer.
If an order is returned to us as undeliverable, we may issue a refund for the merchandise, less shipping and other applicable costs, or offer to reship the order at the customer's expense.
Order Cancellations
We process orders quickly. If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.
Final Sale Items
Products specifically identified as Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Refused Deliveries
Customers who refuse delivery without prior authorization may be responsible for the original shipping charges, return shipping charges, and other carrier fees. These amounts may be deducted from any refund that is otherwise approved.
Chargebacks
If you experience a problem with your order, we encourage you to contact us first so we have an opportunity to resolve the issue.
Submitting a chargeback does not automatically create a right to a refund under this policy. We reserve the right to provide the payment processor with order records, tracking information, communications, and other documentation relevant to a disputed transaction.
Contact Us
If you have questions about a return, refund, damaged shipment, or your order, please contact our customer service team.
[COMPANY NAME]
Email: info@nanokkratom.com
Phone: 719-633-7215
Mailing Address: 1540 S 21st Street Colorado Springs Co 80904
Please include your order number when contacting us so we can assist you as quickly as possible.
Policy Changes
We reserve the right to update or modify this Refund & Return Policy from time to time. Changes will become effective when the revised policy is posted on our website.
This policy does not limit any rights that cannot legally be waived under applicable law.